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DELIVERY/RETURNS

Delivery Charges & Lead Times   

UK Standard Delivery                  FREE UK Delivery
Europe/Worldwide                       £5.95 

 

When will I receive my order?

The Wildfig & Co Collections take 5 -10 working days to be made plus shipping times, these are handcrafted in Northamptonshire.  Our printed mugs/cushions and totes are designed in house at WildFig & Co but printed and dispatched by my printers.  We will look into in-house printing in the near future.  Prints are send from Wildfig & Co.

Most of our items are dispatched within 5 -10 working days (this is normally much sooner) plus shipping times.  This can increase at busy times of the year such as Christmas. *busy periods lead times may increase - ie Christmas

*please note if orders are placed Friday afternoon or over the weekend, then your order will be processed on a Monday (exc Bank Holidays)  - please note our leads times are for working days only.

We are only open Monday to Friday.

Approximate shipping times (excluding processing) for different locations are as follows:

UK: 5-7 Business Days
USA & Canada: 10 -30  Business Days * at times this can be delayed due to US Customs and can take 60 days 
Europe: 10 -12 Business Days
Australia: 12 -20 Business Days

ORDERS FROM THE USA AND THE REST OF THE WORLD

Orders are shipped from the UK, therefore packages can sometimes be delayed at customs which is out of our control. US orders seem to be held at customs lately, US buyers please allow up to 60 days for delivery. We cannot be held for responsible for dispatched items that are held at customs.  We are also not liable for any custom charges you may incur.

Taking delivery of goods is entirely your responsibility. If you are unable to take delivery and the goods are returned to us we will arrange redelivery at your expense. In any event, the delivery charges are non-refundable.

Your order will be sent to the address stated at Checkout * please ensure correct at time of ordering, we cannot send to an alternative address.  

 

Can I return my item if I have changed my mind

As our items are personalised they cannot be returned under the distant sellers act, personalised goods are exempt.


Damaged Goods 

In the unlikely event you receive an item which is damaged you must contact us by email at [email protected] within 24 hours after the day you received the goods.

Please note that personalised goods, can only be returned where the mistake or fault is ours, if you have caused the fault by incorrect information input then we cannot replace or credit, you will need to purchase the item again with correct details.

A replacement product will be sent out to you once we receive the damage/faulty item back.

 

 

 

 

 
 
 
 
 
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